Manager, Inside Sales

Location West Palm Beach, Florida Job Number 1711782 Brand CMG Newspaper Shared Services


The Inside Sales Manager will be responsible for executing strategies in cooperation with, and for the benefit of, all CMG Newspapers to support the growth of local advertising revenue. The Inside Sales Manager will manage people across four CMG newspaper markets to meet or exceed assigned revenue and sales initiative goals. They will coordinate with and supplement the sales initiatives of the Outside Sales teams in all CMG Newspaper markets. Areas of responsibility will include new business development, special project sales, lead generation for Outside Sales teams, small account retention, and Classified product sales and service.
Their core responsibility will be to lead, manage, and train a sales team to provide excellent customer service, and exceed established revenue goals in all CMG Newspaper markets.
This position will provide outstanding customer service and will advise the Inside Sales Director on opportunities and challenges facing the sales team. Their responsibility may include all products and services offered by CMG Newspapers including print, digital, preprint, Classified, creative and agency services.
The individual will be an experienced telephone sales leader with outstanding communication skills, ability to lead, develop, and grow a team in a high-pressure environment, and have expertise in CMG print and digital products.
70%    Planning and implementation of advertising sales efforts
  1. In coordination with all CMG Newspaper markets achieve assigned sales objectives
  2. Implement business rules and best practices for Inside Sales to work cooperatively with Outside Sales in all CMG Newspaper markets
  3. Achieve goals for teams and individuals, and monitor staff performance
  4. Deploy resources, and execute plans to maximize revenue for print, digital, and self-service portals, while providing an outstanding customer experience
  5. Execute initiatives that leverage internal customer records, external intelligence, our CRM platform, and B2B marketing which result in local advertising revenue growth
    20%    Develop sales team to be the best-in-class for print and digital sales
  6. Build a culture of excellence and success
  7. Inspire the team to meet or exceed departmental goals
  8. Coaching, training, developing, and growing direct reports
  9. Establish a customer experience that is best-in-class
  10. Recruit, hire, and develop new talent
  11. Develop benchmarks and metrics for team sales performance
    10%    General administration for the operation of the CMG Inside Sales Department
  12. Lead the team through open, clear, and thorough communication
  13. Follow CMG/CEI policies and procedures
  14. Maintain all necessary business records for properly managing the department
  15. Work with Finance, Human Resources, IT, and other departments as needed to achieve objectives
  16. Demonstrate commitment to high professional ethical standards and a diverse workplace


Bachelor's Degree or equivalent experience
Minimum of three (3) years successful experience in an inside sales environment responsible for revenue generation with leadership responsibilities.
  • Outbound telephone sales, customer retention, and data-based selling
  • Inbound telephone sales management
  • Deep and practical knowledge of digital marketing and advertising
  • Experience in selling and managing print and online Classified advertising products and services
  • Experience in using market research to impact advertising revenue
  • Excellent proven communication and decision making skills
  • Proven consultative sales and sales presentation skills
  • Salesforce or CRM campaign management knowledge and implementation
  • Must have a proven track record of establishing strong internal relationships with a sales team spread over multiple offices
  • Must have knowledge in local media advertising and local competitive strategies
  • Positive people management experience in high-pressure environment

Working knowledge of  Microsoft Office, Salesforce, and CMG Advertising operating systems

Will interface with various departments within CMG spread over multiple markets. Will have to work cooperatively with other advertising sales teams throughout CMG. Will also work with support departments and will interface with vendor partners as needed.

Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company. The company’s operations currently include 14 broadcast television stations and one local cable channel, more than 60 radio stations, six daily newspapers and more than a dozen non-daily publications; and more than 100 digital sites and services, like,, Dawg Nation, SEC Country,, and All22. Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. CMG currently operates in more than 20 media markets and reaches approximately 52 million Americans weekly, including more than 31 million TV viewers, more than 3.5 million newspaper readers, and more than 14 million radio listeners. For more information about Cox Media Group, please check us out online at

Organization: Cox Media Group

Primary Location: US-FL-West Palm Beach-2751 S Dixie Hwy

Employee Status: Regular

Job Level: Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing