Account CoordinatorJob ID 180649 Date posted 01/12/2018 Location Austin, Texas Apply
The Account Coordinator’s primary responsibility is to serve as the frontline support and liaison for all Account Executives and advertisers before, during and after the sale to ensure that all campaigns, sponsorships, and ad schedules are executed properly. The ongoing ability to adapt to rapidly changing sales initiatives and the introduction of new products and systems needed to fulfill the company’s advertising needs is critical to this role. Day-to-day responsibilities will include, ad order entry, creative execution, billing entry, workflow production, problem solving, correspondences, and customer relations. This role operates as the multimedia tactical execution arm of the assigned sales team and is responsible for the flawless publication and/or campaign flighting of print, digital and live event campaigns. In this role, the Account Coordinator works on the multimedia Advertising Operations team as a trusted partner to Sales.
Coordinate creative fulfillment by working directly with advertisers, account executives and account managers. Includes updating creative on existing ad schedules and replacing creative and landing pages as requested by the client
Communicate directly with clients to secure payment and billing information
Communicate directly with clients, as needed, to troubleshoot and resolve billing errors, concerns and/or issues
Managing Partnerships – 25%
Liaise IOs, creative and needed information between CMG Digital Revenue & Operations, AEs, AMs and clients
Work with Sales and DRO teams during post-sale process to ensure submitted information is accurate and deadlines are met. Review insertion orders& creative, including landing pages, for accuracy
Keep AEs and AMs abreast of changes in campaigns and any important updates to be aware of i.e. changes in ad deadlines or ad spec requirements
Provide timely feedback to sales and management regarding campaign launch and troubleshooting issues. After campaign flights, QA check for accuracy before confirming launch with Sales
Set up new accounts
Reserve print and digital premium positions
Complete billing adjustments, including current month and prior period
Send screenshots to AEs and AMs as requested to ensure campaign launch
High School Diploma or equivalent experience
Bachelor’s degree in Marketing, Advertising, or a related field preferred
Minimum 1-2 years’ experience working in marketing, digital sales support or related field. Previous digital experience a plus.
Customer Service skills with ability to proactively anticipate and provide solutions to customer needs
Strong interpersonal skills with demonstrated experience in cross-functional collaboration.
Above average knowledge in all Microsoft applications, especially Excel. Working knowledge of Photoshop or related software a plus.
Excellent written/verbal communication; ability to relay technical concepts to non-technical Audiences.
Demonstrated ability to build strong working relationships and consistently set and exceed service goals.
Excellent attention to detail and ability to organize and prioritize assignments.
Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
About Cox Media Group
Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers and non-daily publications; and digital sites and services, like Rare.us, Clark.com, Dawg Nation, SEC Country, Hookem.com, Mundo Hispanico, Southern Kitchen and All22. Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. For more information about Cox Media Group, please check us out online at www.coxmediagroup.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Organization: Cox Media Group
Primary Location: US-TX-Austin-305 S Congress Ave
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Unposting Date: Ongoing