Customer Service Representative-Part time in Dayton

Location Dayton, Ohio Job Number 165777 Brand CMG Newspaper Shared Services

Description

Part Time Hourly
POSITION SUMMARY:
Place outbound calls to sell newspaper subscriptions.   Maintain a high focus on quality order including collecting payments and selling auto-renew subscriptions.  A continuous and consistent personal demeanor, strong salesmanship and an empathetic customer service approach is essential to drive a positive customer experience and generate optimal results.  Representatives should be computer proficient and specifically need familiarity with MS office applications (excel & outlook), internet based applications and data entry systems. 
JOB DUTIES:
90% - place outbound sales calls
5% - inbound calls and call backs
5% - results tracking or other tasks assigned by management
JOB TASKS
  • Call and sell new and previous subscribers who have stops for nonpayment or other controllable stop reasons
  • Inbound call back line from messages left on machines.
  • Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution.
  • Proper entries and documentation in circulation system for tracking and reporting purposes.
  • Drive digital engagement by confirming emails, registering accounts for digital access and conversations to inform customers of our digital products.


Qualifications

Previous customer service experience
Basic computer skills
Good phone skills and professional phone presence
Self-motivated and results driven




Your Career at Cox

From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.

Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: http://www.cox.com/.

Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.



Organization: Cox Media Group

Primary Location: US-OH-Dayton-1611 S Main St

Other Locations: 4601 Salem Ave,US,OH,Dayton,45416|Cincinnati,US,OH,,45201|Cincinnati Remote,US,OH,Cincinnati,|Columbus,US,OH,,43085|Dayton,US,OH,,45390|34 S 3rd St,US,OH,Columbus,43215

Employee Status: Regular

Job Level: Entry Level

Shift: Day Job

Travel: No

Schedule: Part-time

Unposting Date: Ongoing