Outbound Telephone Sales Representative (Part-Time)

Location: US-OH-Dayton Job Number 1717541 Brand CMG Newspaper Shared Services

Description

POSITION SUMMARY:

Place outbound calls to sell newspaper subscriptions.   Maintain a high focus on quality order including collecting payments and selling auto-renew subscriptions.  A continuous and consistent personal demeanor, strong salesmanship and an empathetic customer service approach is essential to drive a positive customer experience and generate optimal results.  Representatives should be computer proficient and specifically need familiarity with MS office applications (excel & outlook), internet based applications and data entry systems.


JOB DUTIES:

90% - place outbound sales calls

5% - inbound calls and call backs

5% - results tracking or other tasks assigned by management

JOB TASKS

  • Call and sell new and previous subscribers who have stops for nonpayment or other controllable stop reasons
  • Inbound call back line from messages left on machines.
  • Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution.
  • Proper entries and documentation in circulation system for tracking and reporting purposes.
  • Drive digital engagement by confirming emails, registering accounts for digital access and conversations to inform customers of our digital products.



Qualifications

REQUIREMENTS:

Customer service experience preferred.
COX-277

Organization: Cox Media Group

Primary Location: US-OH-Dayton-1611 S Main St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Part-time

Unposting Date: Ongoing